Q. What sets US Sport Tech apart from other Maintenance and Repair Service Providers?
A. US Sport Tech is unlike the competition! Over the years we have spoken to a variety of professionals in the health and fitness community and they all had the same complaints and frustrations; poor and slow service, inconsistent response times, and prices all over the board. We started US Sport Tech with a commitment to our clients, no matter how large or small, that we are here for them and will provide unparalleled customer service! We pride ourselves on our quick response times, friendly customer service, professional appearance, and service at the lowest possible cost!
Q. What are your hours of operations?
A. Our standard hours of operation are Monday through Friday 6:30 AM to 5:00 PM. We are closed for all major holidays.
Q. If I need to schedule a visit for after-hours am I able to do so?
A. We are able to schedule after-hours and weekend hours on an as-needed basis, however additional rates will apply.
Q. What methods of payment do you accept?
A. We accept all major credit cards (Visa, Mastercard, American Express, Discover), Paypal, Checks, and Cash.
Q. What information should I have available when calling to schedule an On-Call Repair?
A. For your convenience we have added a Service Request Form on our website which goes directly to our Tech Support Department. If you prefer to call and speak with a US Sport Tech Tech Support Representative we ask that you have ready the type of equipment, manufacturer name, model number, serial number (if possible), and provide us with a description of the problem.
Q. What is included in your VIP Programs?
A. Our VIP Programs are customized for your facility's unique needs. They are created based upon the type of equipment at your facility, number of units, and how often you are looking to have your Preventative Maintenance visits scheduled. Our VIP Programs feature discounted pricing, increased response times, use of our Unit-Trac system, and much more! For more information regarding our VIP Programs contact a US Sport Tech Account Representative!